FAQ

FAQ

Yes. Most of our products can be customized according to your voltage level, rated capacity, frequency, insulation level, connection group, protection requirements, installation environment, and applicable standards. Please send us your technical specification or drawings for evaluation.

Our products can be designed and manufactured in accordance with IEC, IEEE, ANSI, GB, and other applicable international or national standards according to project requirements.

Please send us your technical specifications, single-line diagram, required quantity, project location, and applicable standards. Our engineering and sales team will review the information and provide a quotation accordingly.

For transformer inquiries, please provide the rated capacity, primary and secondary voltage, frequency, vector group, impedance, cooling method, insulation level, tap-changing requirements, installation location, and applicable standard.

The delivery time depends on the product type, technical requirements, quantity, and project schedule. Standard products generally require several weeks, while highly customized equipment may require a longer production period. The exact delivery schedule will be confirmed with the quotation.

Yes. We can provide relevant technical documents such as drawings, datasheets, routine test reports, operation manuals, packing lists, and other project documentation according to the contract requirements.

Yes. All equipment is inspected and tested according to the applicable standards and approved technical specifications before shipment. Additional type tests or third-party inspections can also be arranged when required by the customer.

Yes. We provide remote technical support for installation, operation, and commissioning. On-site technical services can also be discussed depending on the project location and specific requirements.

The warranty period will be specified in the sales contract. During the warranty period, we provide technical support and solutions for product issues caused by manufacturing or material defects in accordance with the agreed warranty terms.

Yes. We can provide OEM and ODM services for qualified customers, including customized electrical parameters, dimensions, accessories, nameplates, packaging, and documentation.

Yes. We have experience exporting electrical equipment to international markets and can support EXW, FOB, CIF, DDP, and other shipping terms depending on the destination and project requirements.

Our engineering team can recommend a suitable solution based on your system voltage, load capacity, short-circuit level, operating environment, protection requirements, and local standards. You can send us your project specifications for technical evaluation.

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